Effective Date: September 2, 2026
This Privacy Policy explains how Treasure Valley Gutter Cleaning, owned and operated by Jakob Laubhan ("we", "us", or "our"), collects, uses, and protects your information when you visit this website, submit a form, or otherwise contact us. Treasure Valley Gutter Cleaning provides gutter cleaning, downspout flushing, roof debris removal, and property maintenance for homes and businesses across the Treasure Valley, Idaho, and is located at 2307 Carnegie St, Caldwell, ID 83607.
We collect information you provide directly to us, including your name, mobile phone number, email address, service address, and the details of the service you request. We also collect basic technical information automatically when you use our website, such as your browser type and pages visited.
We use your information to respond to your inquiries, prepare quotes, schedule and confirm appointments, provide the services you request, and communicate with you about your service.
When you provide your mobile phone number through the chat widget on this website, we may use your number to send you SMS/text messages as described below.
Collection. We collect your mobile phone number only when you provide it through the chat widget on this website.
Use. If you opt in, your mobile phone number is used to send you transactional customer-care messages only: appointment confirmations, appointment reminders, quote and service follow-ups, and service or account updates. We do not send promotional, marketing, or advertising text messages.
Consent. We send text messages only to people who opt in through the chat widget on this website. A customer opens the chat, provides their name and mobile phone number, and sends us a message; that customer-initiated message is their consent to receive text replies. Consent is not a condition of any purchase. The chat widget displays this consent notice: "By submitting, you authorize Treasure Valley Gutter Cleaning to text/call the number above for informational/transactional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe."
Opt-Out. You may revoke your consent and opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message. You may also opt out by contacting us at laubhan.gutters@gmail.com or (208) 960-9241.
Help. For help with our messaging, reply HELP to any message or contact us at laubhan.gutters@gmail.com or (208) 960-9241.
Third-Party Messaging Providers. To deliver text messages, we share your phone number with third-party messaging service providers, including GoHighLevel (our CRM and messaging platform) and its underlying SMS delivery partners (such as Twilio, LC Phone, or similar carriers). These providers process your phone number solely to deliver messages on our behalf and are contractually required to protect your information.
No Sharing for Third-Party Marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We never sell your SMS data. Your mobile phone number and texting consent are used only to message you about your service with Treasure Valley Gutter Cleaning — never sold, rented, or shared for anyone else's marketing.
Message Frequency & Rates. Message frequency varies, typically a few texts per appointment. Message and data rates may apply.
Data Retention. We retain your phone number and messaging records, including message content, timestamps, and opt-in/opt-out status, for the duration of our relationship with you plus an additional period as needed to comply with TCPA record-keeping requirements and legal obligations.
TCPA / CTIA Compliance. Our messaging practices comply with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and applicable state regulations governing text messaging.
We do not sell your personal information to third parties. We share information only with service providers who help us operate our business and deliver our services, such as our CRM, email, and SMS providers. These providers are permitted to use your information only to perform services for us. As stated above, we do not share mobile information or SMS opt-in data with any third parties or affiliates for their marketing or promotional purposes.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
You may opt out of our text messages at any time by replying STOP. For email, follow the unsubscribe instructions in any message you receive from us.
Our website and services are not directed to children under 13, and we do not knowingly collect information from children under 13.
We may update this Privacy Policy from time to time. The Effective Date above reflects the latest version.
Treasure Valley Gutter Cleaning
Owned and operated by Jakob Laubhan
2307 Carnegie St, Caldwell, ID 83607
Phone: (208) 960-9241
Email: laubhan.gutters@gmail.com
Service area: Boise, Meridian, Nampa, Caldwell, Eagle, Kuna, Star, Garden City, Middleton, Emmett, and the greater Treasure Valley, Idaho
See also our Terms of Service.